Exchanges & Refunds

• Customers must advise Chindwell Doors within 7 working days from receipt of goods.
• All products must be returned to Chindwell Doors, as sold, with the original packaging within 14 working days of delivery. 
• All packaging and goods must be retained by the customer for inspection. In the event of, goods proving to be defective (Manufacturer's defect only) which require replacement, the liability of Chindwell Doors shall not exceed the replacement value of the faulty goods.
• Chindwell Doors shall not be responsible for any incidental work or expenses arising out of, or because of any defect, in our product. No responsibility can be accepted for poor workmanship or incomplete installation by the customer or its representative.
• If goods are incorrect due to customer's error on ordering, then collection charges will be applied.
• Only faulty or damaged goods will be exchanged.
• All doors must be checked prior to hanging in accordance with the fitting instructions, which are supplied with every door.
• Doors cannot be returned to Chindwell once work has commenced on the product, unless Chindwell Doors have given the customer written confirmation that we will exchange the product.
• Our products are guaranteed for 12 months against manufacturing faults only.