The general terms and conditions of sale below apply to the use and purchase of products from Chindwell Doors. E.&.O.E.

1. General

1.1 These conditions shall apply to all trading between Chindwell Doors and the customer. Acceptance by Chindwell Doors of an order is conditional upon acceptance by the customer of these conditions.

1.2 No variation of these conditions shall be binding upon Chindwell Doors unless previously agreed by Chindwell Doors in writing.

1.3 If any part of these terms and conditions are found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.

2. Placing an Order

2.1 Payment in full including delivery charges is required at the time of order.

2.2 Orders will only be deemed to be accepted upon issue of an Order Confirmation and it is the responsibility of the customer to ensure that the details contained in the Order Confirmation are correct.

2.3 Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.

2.4 If a customer orders an item which is not available, Chindwell Doors will contact the customer by telephone to discuss the following options: (a) an alternative product (b) customer agrees to wait until stock becomes available or (c) Chindwell Doors will give a full refund.

3. Prices

3.1 Chindwell Doors have the right to alter prices without prior notice.

3.2 Orders are accepted at the prices applying at the time of order.

3.3 All prices quoted are inclusive of VAT.

4. Delivery of goods

4.1 Deliveries will be charged at time of ordering:
£15.00 for order value up to £150.00
£20.00 for order value up to £250.00
£25.00 for order value up to £450.00
free delivery for order value over £450.00

4.2 Working days are classified as Monday to Friday, excluding Saturday, Sunday & All Public Holidays.

4.3 Deliveries: Normally occur between 8am and 6pm. The exact timing of delivery cannot be specified. Collections: Normally occur between 8am and 6pm. The exact timing of collection cannot be specified.

4.4 The customer is responsible for checking product for damages upon delivery.  If customer is not happy with the product or it is damaged, customer should write on delivery paperwork "DAMAGED" and refuse the delivery. 

4.5 All deliveries will be to the ground floor only and where acceptable access is available.

4.6 If customers are not available at time of delivery, the courier will leave a card to say they have tried to deliver.  Delivery will automatically be made the next working day. After the second failed delivery, the customer needs to contact the courier directly to make alternative arrangements for a convenient delivery day.

4.7 No goods will be released without a signature from the customer or his/her representative.

4.8 Chindwell Doors will not be liable for any claims arising due to delay as a result of strikes, unavailable materials, product shortages, or any circumstances beyond our control.

5. Risk

5.1 Goods supplied by Chindwell Doors shall be at the customers risk immediately upon delivery to the customer or into custody of his/her representative.

6. Products

6.1 Chindwell Doors reserves the right to withdraw products from sale without prior notice.

6.2 All products are guaranteed for 12 months from the date of purchase against faulty materials or manufacture, provided that Chindwell Doors shall be under no liability under the said guarantee if
(a) Chindwell Doors has not been notified of any defect within 7 days of the defect becoming apparent
(b) the customer has executed or attempted to execute repairs or alterations to the goods which are not authorised by Chindwell Doors, or has failed in any other respect to store the goods correctly or has mishandled the goods or failed to adhere strictly to the terms of hereof.

6.3 As timber is a natural material it is subject to changes in temperature and humidity. Chindwell Doors does not accept liability for natural movement or distortion, warping, swelling, or splitting caused by timber product being exposed to extremes of temperature or humidity, or it is not correctly stored, treated or hung.

6.4 Some of the hardwood timber products pictured in our catalogues, web site and other literature have been stained with a harmonising base stain prior to photography and are therefore not an exact representation of the product you may have selected. We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves.  Natural products may show some colour variations.  All sizes quoted are approximate.

6.5 All timber products are supplied untreated. Timber products ordered at different times may come from a different batch. All efforts will be made by Chindwell Doors to match, however no responsibility will be accepted where variations occur.

7. Goods ordered in error

7.1 If customer's goods are incorrect due to customer's error on ordering, then collection charges will be applied for the return of goods.

7.2 Chindwell Doors may at its discretion exchange goods to the same value subject to their return of the goods ordered in error, in their original condition.

8. Shortages / Defective & Faulty Goods

8.1 Customers must advise Chindwell Doors 7 working days from receipt of goods. All packaging and goods must be retained by the customer for inspection. In the event of goods proving to be defective (Manufacturer's defect only) which require replacement, the liability of Chindwell Doors shall not exceed the replacement value of the faulty goods.

8.2 Chindwell Doors shall not be responsible for any incidental work or expenses arising out of or because of any defect in our product, or bad workmanship applied to our products. No responsibility however can be accepted if wrongful or incomplete installation was carried out by the customer or its representative.

9. Cancellations and Delayed Deliveries

9.1 Cancellation of orders must be notified at least 48 hours prior to delivery.

10. Application of Conditions and Acceptance of Terms

10.1 Where these terms and conditions in any way conflict with any terms on which the customer has purported to purchase goods from Chindwell Doors, the conditions printed here shall prevail.

10.2 The placing of an order by the customer shall indicate acceptance of these Terms and Conditions. These Terms and Conditions should be read in conjunction with Chindwell Door's Instruction Leaflet supplied with every door.

11. Statutory Rights

11.1 These Terms and Conditions do not affect your statutory rights.

Care and Treatment of your Products

Timber Products

1.1 The care taken during manufacture and the quality of the raw materials ensures that your timber products will give you many years of good service, providing they are treated and stored in accordance with our recommendations (see below).

1.2 Timber is a natural material, which is subject to changes in temperature and humidity, it is common for natural movement or distortion, warping, swelling or splitting to occur if the door is exposed to extremes of temperature or humidity, or it is not correctly stored, treated or hung. A bow of 4mm along the length of the door is considered to be within the manufactured tolerances.

Our recommendations

Please check your door for faults i.e. damage, warping, splitting, bowing, on delivery or collection and before any alterations are made, as we cannot replace faulty doors after such alterations have been carried out. Carrying out alterations shall deem you to have accepted the goods supplied.

• Where a size reduction is necessary, always take equal amounts off both edges.
• Mortice locks must not be positioned at the joints.
• Ensure lock cavities are kept to a minimum.
• Store in a cool, dry atmosphere and keep flat. Do not store or hang in a newly plastered room or suddenly expose to central heating or other forms of direct heat.
• It is vital that finishing treatment ie. A microporous product is applied to all surfaces prior to installation. It is also vital that all cut outs for letterboxes, locks etc and all four edges are sealed with at least 3 coats of finishing treatment once the door has been hung.
• A suitable weatherboard must be fitted on external doors.
• At least one coat of finishing product should be applied every year to protect against deterioration and ensure longevity.